Shipping & Delivery Policy
At ONE 2 Z FASHION PRIVATE LIMITED, we strive to deliver your orders quickly and safely. Please review our shipping and delivery policies below:
1. Shipping Locations
We currently ship across all major cities and towns in India. We do not ship internationally at this time.
2. Shipping Charges
- Standard shipping is free on all prepaid orders.
- Cash on Delivery (COD) orders may incur a flat fee of ₹50.
3. Delivery Timeframe
Orders are typically processed and dispatched within 1–2 business days. Once dispatched, delivery may take:
- Metro cities: 2–4 business days
- Other locations: 4–7 business days
4. Order Tracking
Once your order is shipped, you will receive an email/SMS with a tracking number and link. You can track your shipment in real-time.
5. Delays & Exceptions
In case of any delays due to unforeseen circumstances (natural calamities, strikes, pandemic restrictions, etc.), we will notify you via email or phone. We appreciate your patience during such events.
6. Undelivered Packages
If the order cannot be delivered after multiple attempts, it will be returned to us. We will contact you to arrange redelivery or issue a refund (excluding any delivery charges, if applicable).
If you have questions about your delivery, please contact our support team.